Better Call Harry · CBS46 · Atlanta News First — Kyle Costen on-camera for Harry Samler's consumer-advocate feature: "Making the Right Hire When Disaster Hits Your Home" — exactly the question Atlanta homeowners ask after every storm.
Why Better Call Harry called Mosaic.
Harry Samler's segment runs every week on CBS46 Atlanta — see more at atlantanewsfirst.com — to help homeowners avoid bad contractors and get fair treatment from insurance carriers. When the producers wanted a real Atlanta roofer to talk through the post-storm hire decision — what to look for, what to avoid, what insurance will and won't cover — they came to Mosaic.
The feature covered Mosaic's approach to storm-damage roof claims — specifically, how we meet insurance adjusters on-site to close the scope gaps that cost Atlanta homeowners 20–40% of what the actual repair requires.
What you need to know.
Insurance companies don't train adjusters to be roofers. They train them to close claims fast. Scope gaps — missing ridge cap replacement, undersized decking allowance, wrong shingle grade — are normal, not malicious.
You have the right to pick your own contractor. Georgia law gives homeowners the explicit right to choose any qualified contractor on an approved claim. You're not obligated to use a carrier's preferred vendor.
Most scope supplements get approved within 2–3 weeks. If our team finds line items the adjuster missed, we submit supplements directly to the carrier with supporting photos and industry pricing. Most homeowners see the supplemental payment without a second adjuster visit.
If you think you might have storm or hail damage, a free inspection costs you nothing. We'll tell you honestly whether it qualifies.